Insulation for a better tomorrow

Data protection information regarding our website

We are pleased about your visit on this Website. We are committed to protect your personal data and comply with applicable data protection law, in particular the EU General Data Protection Directive ("GDPR").

In this data protection information, we explain which information (including personal data) are processed by us in connection with your visit and use of out aforementioned digital offer ("Website") the employment relationship.

Further information you find on the following pages:

1. Who is responsible for the processing of personal data?

The controller responsible for the processing of personal data is URSA UK Ltd, 1 St. James Court, Whitefriars, Norwich, Norfolk, NR3 1RU. Any reference to "we" or "us" in this data protection information is a reference to the aforementioned entity.

Our Data Protection Coordinator may be contacted to the indicated address or via this e-mail address:

2. Which principles do we observe?

In order compliance with applicable data protection law, we only process your personal data on the basis of a statutory authorization or if you have declared your consent. This also applies for the processing of personal data for marketing purposes.

On this Website we may collect information that does not allow us to draw any direct conclusions about your person. In certain cases - especially when combined with other data - this information can nevertheless be considered as "personal data" under applicable data protection law. Furthermore, we may also collect information on this Website that does not enable us to identify you, directly or indirectly; this is the case, for example, with aggregated information about all users of this Website.

3. Which data do we process?

You can access our Website without entering personal data (such as your name, your postal address or your e-mail address). Also in this case we must process certain information to enable you to access our Website. In addition, we use certain analysis methods on this Website and have integrated third-party functionalities ("social plug-ins").

  1.  Log files: When you visit this Website, our web server automatically stores the domain name or IP address of the requesting computer (usually a computer of your internet access provider) including the date, time and duration of your visit, the subpages/URLs you visit and information about the application(s) and terminal(s) you use to view our pages.
  2. Cookies: In order to make our Website as user-friendly as possible, we - like many other website operators - use cookies. Cookies are small text files that are stored in your browser. These files help us to recognize certain preferences of our visitors when surfing and to design our site accordingly. Most of the cookies we use are session cookies. They are automatically deleted at the end of your visit. However, we also use permanent cookies. These serve to improve user guidance. Our cookies do not collect any personal data and are not suitable for identifying you on third-party Websites. You can set your browser so that it informs you about the placement of cookies so that the use of cookies becomes transparent for you. In principle, you can also refuse the acceptance of cookies via your browser settings. However, this may mean that you may not be able to use all the functions of the Website.
  3. Website analysis via Google Analytics: We use Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"), on our Website to continuously improve our Website. Google Analytics uses cookies which are stored on your computer and which enable analysis of the use of the Website. The information generated by the cookie about your use of this Website is usually sent to a Google server in Europe (or in a member state of the European Economic Area) for the anonymization of the IP address, so that a personal reference is excluded. Only after the IP address was anonymized the shortened IP address is transferred to a Google server in the US and stored there. Only in exceptional cases the full IP address will be transferred to a Google server in the US and shortened there. This Website uses Google Analytics with an extension for the anonymous collection of IP addresses (so-called IP masking). On our behalf, Google will use the collected information to evaluate your use of the Website, to compile reports on Website activity and to provide us with other services relating to Website use. The IP address transmitted by your browser in the context of Google Analytics is not combined with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that in this case you may not be able to use all functions of this Website in full. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the Website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: . An opt-out cookie is set which prevents the future collection of your data when you visit this Website. Further information on data protection at Google Analytics can be found at here here  
    Alternatively, you can use the link below to prevent data from being sent to Google or processed by Google: 
    To opt-out please click here >
  4. Facebook Social Plugin: We have integrated a button of the social network Facebook (1601 South California Avenue, Palo Alto, CA 94304, USA - on our Website. You can recognize the Facebook buttons by the Facebook logo or the "Like" button. As the operator of this Website, we have no knowledge of the content of the transmitted data or its use by Facebook. We do not know when you clicked which button. For more information on how Facebook uses your information, please see Facebook's Privacy Policy
  5. Twitter button: Our Website uses the buttons of the Twitter service. These buttons are provided by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. They are recognizable by terms such as "Twitter" or "Follow", combined with a stylized blue bird. With the help of the buttons it is possible to share a post or page of this offer on Twitter or to follow the provider on Twitter. When you access an area of our Website that contains such a button, your browser establishes a direct connection to Twitter's servers. The content of the Twitter button is transmitted directly from Twitter to your browser. We therefore have no influence on the amount of data Twitter collects with the help of these plug-ins and inform you exclusively on the basis of the information available to us. Thereafter, only your IP address and the URL of our Website will be transmitted when the button is purchased, but will not be used for any other purposes than the display of the button. Further information can be found in the Twitter data protection declaration at
  6. Google+ button: Our Website uses the "+1″ button of the social network Google Plus, which is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). The button can be recognized by the sign "+1″ on a white background. When you visit an area of our Website that contains such a button, your browser establishes a direct connection to Google's servers. The content of the "+1″ button is transmitted by Google directly to your browser and integrated into the Website. We therefore have no control over the amount of data Google collects using the button, but we assume that your IP address will also be recorded. The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights and setting options for the protection of your privacy can be found in Google's privacy policy for the "+1″ button: If you are a Google Plus member and do not want Google to collect data about you via our Website and link it to your membership data stored on Google, you must log out of Google Plus before visiting our Website.
  7. LinkedIn Plugin: We use the analysis and conversion tracking technology of LinkedIn Corporation (2029 Stierlin Court, Mountain View, CA 94043, USA - - "LinkedIn") on our website. With this LinkedIn technology you advertising can be displayed to you based on your interests. We also receive aggregated and anonymous reports from LinkedIn about ad activity and information about how you interact with our website. Further information on data protection at LinkedIn can be found here: You can object to the analysis of your usage behavior by LinkedIn and the display of interest-based recommendations by clicking on "Reject to LinkedIn" (for LinkedIn members) or "Reject" (for other users) under the following link:

Information request options 

We provide a variety of information and consulting options via the contact form on our Website. Depending on the option you choose, we process different personal data:

  1. Informantion via mail/email
    If you have asked for information material to be sent, we will process the data you provide in the contact form, at least your name and surname and the details of the contact channel you have chosen (mail and/or e-mail) for the one-off dispatch of the material you have requested.
  2. Consulting via telephone
    If you have asked for contact via telephone, we will process the data you provide in the contact form, at least your surname and first name as well as your telephone number in order to provide the desired consultation via telephone.
  3. Personal consultation
    If you have asked for a personal consultation, we will process the data you provide in the contact form, at least your surname and first name as well as your telephone number and/or e-mail address, in order to contact you to arrange a personal consultation appointment.

4. For which purposes and on which legal basis do we process your personal data?

  1. We process personal data possibly contained in log files to enable you to use our Website; this processing is based on Article 6 para 1 f) GDPR for the purposes of our justified interest in operating our Website.
  2. We process the data collected by the use of cookies and pseudonymised user profiles in order to perform direct marketing, market research and further develop our digital offers on the basis of user needs on the basis of Article 6 para 1 f) GDPR for the purposes of our justified interest in analysing the use of our Website.
  3. We process the data provided to use our information and consulting options to provide you with the selected option We process this personal data on the basis of your consent and according to Article 6 (1) a) GDPR. Please note that can revoke your consent at any time without giving reasons with effect for the future by simply contacting us via the contact channels indicated on the first page of this data protection information.
  4. We may process the data processed in connection with your use of our Website also for compliance with legal obligations to which we are subject; this processing is based on Article 6 para 1 c) GDPR
  5. To extent necessary, we process personal data (in addition to the processing for the purposes of the employment relationship or to comply with legal obligations) for the purposes of our justified interests or the justified interests of a third party on the basis of Article 6 para 1 f) GDPR. Justified interest may include;
  • The establishment of or defence against legal claims.
  • The prevention and investigation of criminal offences.
  • Management and further development of our business operations including risk management.

5. Are you obliged to provide data?

The information required for the registration for our newsletter, the provision of information and consulting, the execution of online orders or the registration as user or the creation of a customer account are marked as mandatory information in the corresponding area of the Website (e.g. an online form); without the provision of mandatory information, we cannot enable you to use the respective functionality.

If we collect additional data from you, we will inform you if the provision of such information is based on a legal or contractual obligation or necessary for the performance of an agreement. We usually indicate which information may be provided voluntarily and is neither based on a legal or contractual obligation nor necessary for the purposes of an agreement.

6. Who obtains or has access to your data?

Your personal data are generally processed within our company. Depending on the categories of personal data, only dedicated departments / organizational units are granted access to your personal data. Such units include in particular the departments responsible for our digital offers (e.g. Websites) and our IT department. Based on a role / rights management concept, access to personal data is limited to the functions and the extent necessary for the respective purpose of the processing.

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include;

  • Affiliated companies within Xella group, to which we may transfer personal data.
  • Service providers that – on the basis of separate agreements with us – provide certain services possibly including the processing of personal data, as well as approved subcontractors of our service providers.
  • Private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject.

7. Do we use automated decision-making?

In connection with the operation of our Websites we generally do not use automated decision-making (including profiling) within the meaning of Article 22 GDPR. If we apply such processes in the future, we will inform you separately in accordance with the applicable statutory provisions.]

8. Are data transferred to countries outside the EU / the EEA?

Personal data is processed generally within the European Union or the European Economic Area; we do not intend to transfer personal data to other countries.

Only in connection with the use of service providers to provide web analysis services information may be transferred to recipients in so-called "third countries". "Third countries" means countries outside the European Union or the Agreement on the European Economic Area, where a level of data protection comparable to that in the European Union cannot be readily assumed.

If the information transferred contain personal data, we ensure before such a transfer that the necessary adequate level of data protection is guaranteed in the respective third country or with the recipient in the third country. This may result in particular from a so-called "adequacy resolution" of the European Commission, which establishes an appropriate level of data protection for a certain third country as a whole. Alternatively, we can also base data transmission on the so-called "EU standard contract clauses" agreed with a recipient or - in the case of recipients in the USA - on compliance with the principles of the so-called "EU-US Privacy Shield". We will be happy to provide you with further information on the appropriate and appropriate guarantees for maintaining an appropriate level of data protection upon request; the contact details can be found at the beginning of this data protection information. Information on the participants of the EU-US Privacy Shield can also be found here

9. How long is your data stored?

We generally store personal data as long as we have a justified interest in the retention of such data and there the interest of the data subject in refraining from the further processing do not prevail. Even without a justified interest, we may continue to store the data if there is a legal obligation (e.g. to comply with statutory retention obligations). We delete personal data even without an action by the data subject as soon as further retention is no longer necessary for the purposes for which the data were collected or otherwise processed or if further retention is not permitted by law otherwise.

As far as the aforementioned processing is concerned, we regularly;

  • Delete the log data within seven days, if if further storage is not required for purposes provided for by law, such as the detection of misuse and the detection and rectification of technical faults.
  • Delete the data processed in the context of an online order after the expiration of statutory retention periods.
  • Delete the data processed in the context of a registration as user or a customer account after termination of registration or the deletion of the customer account.

If personal data need to be stored to comply with a legal obligation, such data is retained until the end of the respective retention period. If personal data are only processed to comply with a statutory retention obligation, the access to such data is usually restricted so that the data are only accessible if needed for the purpose of the retention obligation.

10. What are your rights as a data subject?

 As a data subject, you may;

  • Request access to your personal data, Article 15 GDPR.
  • Request the rectification of incorrect personal data, Article 16 GDPR.
  • Request the erasure of your personal data, Article 17 GDPR.
  • Request the restriction of the processing of your personal data, Article 18 GDPR.
  • Exercise your right to data portability, Article 20 GDPR.
  • Object the processing of your personal data, Article 21 GDPR.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection information.

In case of further questions, you may also get in touch with our Data Protection Coordinator by sending an e-mail to

In addition, you are entitled to lodge a complaint regarding the handling of your personal data with the competent supervisory authority, Article 77 GDPR